​Our client in Burnham has an exciting opportunity for a Service Coordinator to work within their Services & Solutions Division. You will work with the service team to plan and arrange call outs, maintenance works, Installs, projects and remedial works. As a Service Coordinator, you will ensure the booking and coordinating of all service-related works efficiently, raise requisitions and ensure service engineers are adequately equipped for each site visit.

Key Responsibilities:

• Booking and coordinating all service-related works efficiently

• Providing Service Engineers with all relevant information required for each site visit

• Supporting the service team to deliver against key performance indicators and benchmarks

• Ensuring that all management systems are fully up to date

• Responsible for the production of invoices for all completed works

• Supporting our clients by ensuring engineering teams delivering effective service and support to the installed BEMS systems and clients are correctly and updated with all relevant information after each visit

• Assisting the Operations Manager with the planning, delivery and paperwork for all works

• Supporting the administration of quotations for PPM Contracts / Installs / Callouts and required parts

• Ensure clients are correctly updated with all relevant information after each visit.

• To provide superior Company performance through excellent customer service

• To work with a team of engineers to improve and maintain productivity and efficiency whilst contributing to a stable team-based environment

• 1st line customer complaint resolution

• Clear client and internal communication to relay important information and manage client awareness

Person Specification:

• Proven experience of being organised and able to prioritise in a high-pressure environment

• Flexible and adaptable

• Demonstrates honesty and integrity

• Strong and Effective communicator

• Proven experience spent in a field service engineering environment is desirable

• Good customer-facing skills

• Numerate/fully IT literate