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Customer Service Coordinator

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Customer Service Coordinator

  • Location:

    Datchet

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    up to £23,000

  • Contact:

    Simon Robins

  • Contact email:

    simon@clarkerecruitment.co.uk

  • Contact phone:

    01784465341

  • Job ref:

    J977

  • Published:

    23 days ago

  • Expiry date:

    2021-10-27

​Our client is offering a great opportunity for a Customer Service Coordinator to work for a very niche company at their Head office near Windsor. You will be part of a team that takes ownership of daily operational challenges and quickly identify solutions and impliment appropriate action plans to overcome such operational scenarios.

Some duties to include:

• Daily fulfillment of brochure requests

• Assisting clients by email and phone with pre-travel queries

• Preparing & sending travel documents to clients from the in-house Reservation System i.e Confirmation invoices / Final travel tickets

• Providing administrative back-up to the sales team

• Administrative tasks relating to the company Loyalty Scheme

• Handling feedback post-travel

• Assisting the marketing team in maintaining and loading the company Website

• Administrative tasks relating to marketing campaigns/initiatives

• Daily preparation of outgoing post/booking couriers as required

• Answering telephone and transferring to correct department

Our client is looking for you to have the following experience-

• Good computer skills (Word, Excel and Outlook)

• Welcoming telephone manner and excellent interpersonal skills.

• The ability to prioritise workload efficiently

• Being self-motivated and proactive are required.

• A sharp eye for detail, the ability to anticipate and resolve potential issues before they become problems.

• A can-do approach is essential.

In return, our client is offering an amazing benefits package.