Project Coordinator

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The Global Services Coordinator supports the sales and delivery activities of the rapidly growing Global Services business. The Global Services Coordinator is the first point of contact for both internal business partners and external services customers. These individuals ensure that all company educational services administrative tasks are complete and accurate throughout the engagements. They are integral to helping Global Services provide a world-class service experience for their customers.

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Responsibilities:

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• Acts as the first point of contact for the Global Services team– initiating and responding to communications from customers, partners, and internal teams.

• Ensures successful close out of training and certification orders and works with operations and sales to ensure all opportunities are closed in a timely manner

• Independently manages internal and external customer issues to resolution or escalate to the appropriate parties when necessary

• Processes customer training and consulting engagements in collaboration with our Customer Services, Finance, Sales and Operations teams

• Manages regions specific resourcing tasks by managing relationships with instructors and assigning them to projects

• Works with our training facility providers, operations , and the delivery teams to schedule, maintain, and process classroom registration training courses

• Communicates with services partners to ensure that they have what they need to be successful, including but not limited to facility locations, virtual delivery details, materials, and customer information

• Assists sales by providing informational content regarding educational offerings to customers and recommending offerings to meet customer needs

• Creates and manages clean Salesforce.com (records, including but not limited to services queue tickets, sales opportunities, recording communications, and records of pending and resolved issues

• Reviews contracts and invoicing for services engagements to ensure accuracy and proper delivery

• Manages various month-end tie-out processes including but not limited to processing all open education product orders and related issue resolution

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Additional Responsibilities:

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• Brings ideas/process improvement for the role and beyond

• Cultivates professional networks within

• Seeks out and develops new skills within the role

• Assist other Global Services team members in the execution of tasks as needed

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Knowledge and Skill Requirements:

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• Service-Minded: Dedication to customer service and success

• Maintains composure in high-stress situations

• Detail-oriented

• Displays energy, enthusiasm, and creativity

• Excellent written and oral communication skills

• Proficient knowledge of MS Office

• Operationally focused

• Experience with Salesforce.com and/or FinancialForce Professional Services Automation (PSA) tools is beneficial

• Purchasing, accounts payable, accounts receivable, operations, and project management experience is beneficial

• Ability to be self-directed – take high-level direction and propose next steps

• Possess strong organizational skills with the ability to multi-task and prioritise well in a fast-paced and dynamic environment

• Global business experience – ability to work with customers, resources, and partners across the globe

• Results-oriented

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Education/Experience:

• 1 or more years of relevant experience

• Service experience in a business environment

• Experience with Professional Services, Training & Customer/Partner relationships preferred

•Experience in the software industry and/or working in a sales environment is preferred,

including an understanding of numbers and data concepts​